Privacy Policy

Mere Simplicity respects your privacy and is committed to protecting the personal information you share with us through this website.

This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, complete our Business Checkup form, contact us, book a consultation, request a service, submit business details, or interact with our digital tools and online resources.

For the purpose of this policy, "we", "us", and "our" refer to Mere Simplicity. "You" refers to any visitor, client, potential client, business owner, representative, or person using this website.

Mere Simplicity is based in South Africa and aims to handle personal information in line with South African privacy principles, including the Protection of Personal Information Act, 2013. The Information Regulator is the South African body established under POPIA.

1. Information We Collect

We may collect personal information that you voluntarily submit through our website forms, booking tools, WhatsApp links, social media links, or direct communication.

This may include:

• Full name
• Business name
• Email address
• Phone or WhatsApp number
• Country, province, state, city, or town
• Business type or industry
• Business stage
• Business goals
• Business problems or challenges
• Services you are interested in
• Current business assets, such as website, domain, logo, social media pages, business email, or CRM
• Budget range
• Timeline or urgency
• Preferred contact method
• Website or social media links
• Business registration or startup support details
• Marketing, automation, website, sales, operations, or system-related information
• Messages, notes, or extra details you choose to share
• Any other information you submit through our forms or communication channels

We may also collect basic technical information, such as browser type, device type, pages visited, approximate usage data, and website interaction data to help us improve the website.

2. Business Checkup and Diagnostic Form

Our website may include a Smart Business Checkup or Business Diagnostic Form.

This form is designed to help us understand your business better and recommend a suitable service path. The form may ask guided questions about your business stage, industry, current assets, business problems, tools, systems, goals, budget, and timeline.

Based on your answers, the form may generate:

• A business readiness score
• A readiness level
• A recommended service path
• Suggested next steps
• Missing business essentials
• A project brief
• An internal admin summary for Mere Simplicity

These results are intended to guide consultation and service recommendation. They are not financial, legal, tax, compliance, or professional business advice.

3. How We Use Your Information

We use the information you share with us to:

• Respond to your enquiries
• Contact you about your business checkup submission
• Recommend suitable Mere Simplicity services
• Prepare a project brief or action report
• Communicate through WhatsApp, email, calls, or social media
• Book consultations
• Provide website, branding, marketing, automation, systems, or business support services
• Understand your business needs
• Improve our website and user experience
• Protect the website from spam, abuse, or misuse
• Keep records of enquiries and project communication
• Send relevant updates where appropriate

We do not sell your personal information.

4. Business Registration and Compliance Support

If you request business registration support, startup guidance, tender support, tax guidance, company profile support, or compliance-related assistance, we may collect details related to your business status and needs.

This may include whether your business is registered, whether you need documents, whether you require startup structure, or whether you need support preparing business information.

Mere Simplicity may provide guidance and support, but we are not a government authority. Official registrations and compliance processes must follow the correct legal and government procedures.

5. Form Submissions

Our website may use third-party form services such as Formspree to receive and process form submissions.

When you submit a form, your information may be securely transmitted through that service so that we can receive, review, and respond to your enquiry. Formspree describes itself as a form backend and email service for HTML and JavaScript forms, and its platform can validate submissions, send notifications, and save submissions in an inbox.

We use form information only for business communication, service recommendation, project preparation, and support.

6. Bookings and Third-Party Tools

Our website may include links or embedded tools from third-party platforms such as:

• Cal.com
• WhatsApp
• Instagram
• TikTok
• Google services
• Website hosting providers
• Analytics tools
• Form submission tools

When you use these third-party services, their own privacy policies and terms may apply. Cal.com, for example, has its own privacy policy covering how it handles data connected to scheduling and related services.

We are not responsible for the privacy practices of websites, apps, or platforms that we do not control.

7. WhatsApp and Social Media Communication

If you contact us through WhatsApp, Instagram, TikTok, or any other social platform, your interaction may also be subject to that platform's own privacy policy.

We may use WhatsApp or social media to:

• Respond to enquiries
• Follow up on form submissions
• Discuss project requirements
• Share consultation details
• Send updates related to your request

You should avoid sending information through social media or messaging platforms if you are uncomfortable with those platforms processing your data.

8. Cookies and Website Analytics

Our website may use cookies or similar technologies to:

• Improve website functionality
• Remember preferences
• Understand visitor behavior
• Measure website performance
• Improve content and user experience
• Protect the website from spam or misuse

You can disable cookies in your browser settings. Some website features may not work correctly if cookies are blocked.

9. How We Share Information

We may share your information only when necessary, including:

• With trusted team members or service providers who help operate the website, forms, bookings, communication, or project delivery
• With third-party platforms used for forms, bookings, email, hosting, analytics, or communication
• When required by law
• When necessary to protect our rights, users, website, business, or security
• When you give consent

We do not sell your personal information.

10. Data Security

We take reasonable steps to protect the personal information submitted through our website.

These steps may include secure form handling, trusted service providers, controlled access, and careful internal handling of submitted data.

However, no online system is perfectly secure. You should avoid submitting highly sensitive information through website forms if you are not comfortable doing so.

11. Data Retention

We keep personal information only for as long as necessary for:

• Responding to enquiries
• Business checkup follow-up
• Project communication
• Service delivery
• Record keeping
• Legal or administrative purposes
• Website management
• Security and spam prevention

You may request that we delete your personal information where applicable.

12. Automated Scores and Recommendations

Our Business Checkup form may generate automated scores, readiness levels, recommended services, and suggested next steps based on your selected answers.

These automated results are used to help us understand your needs and guide the consultation process.

They should not be treated as final professional advice. A proper recommendation may still require direct discussion, review, and confirmation.

13. Children and Young People

This website is intended for business owners, entrepreneurs, organizations, and people seeking business or digital support.

We do not intentionally collect personal information from children without appropriate consent from a parent or guardian.

If we become aware that a child has submitted personal information without appropriate consent, we may delete that information.

14. Your Rights

Depending on your location and applicable privacy laws, you may have the right to:

• Request access to your personal information
• Ask us to correct inaccurate information
• Ask us to delete your personal information
• Withdraw consent where processing is based on consent
• Ask how your information is used
• Object to certain uses of your information where applicable

To exercise these rights, contact us using the details below.

15. South African Privacy Notice

Mere Simplicity is based in South Africa.

Where applicable, we aim to handle personal information in line with South African privacy principles, including the Protection of Personal Information Act, 2013.

You may contact us if you have questions about how your personal information is collected, used, stored, or deleted.

16. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, forms, tools, or legal requirements.

When we update this policy, we will change the "Last updated" date above.

17. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, contact us at:

Email:
[email protected]

WhatsApp:
0652815190

Website:
https://meresimplicity.com

Business:
Mere Simplicity
Smart Solutions Made Simple